Shipping policy

1. Processing Time

All orders are processed within 2–5 business days.
Production and fulfillment are handled by our trusted partner.
You will receive a confirmation email once your order has been shipped.

 

2. Shipping Times

Delivery times may vary depending on destination and carrier availability.
Based on our fulfillment partner’s information, delivery generally takes up to 5-7 business days for most destinations.

Estimated delivery times:

• Europe: 3–7 business days
• USA & Canada: 3–7 business days
• Rest of the world: 7–15 business days

 

3. Shipping Rates

Shipping costs are calculated at checkout based on your delivery address and selected shipping method.
Final shipping prices are shown before completing your order.

 

4. Tracking

Once your order is shipped, you will receive a tracking link via email.
Tracking updates may take 24–48 hours to appear.

 

5. Wrong Address or Missing Information

Please ensure your shipping details are correct.
We are not responsible for delays or lost packages caused by incorrect or incomplete addresses.

 

6. Customs & Import Fees

International orders may be subject to customs duties or import taxes.
These fees are determined by your local customs office and are the responsibility of the customer.

 

7. Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us at daizoe@daizoe.com.
We will assist you in resolving the issue with the carrier.

 

8. Returned Packages

If a package is returned due to an incorrect address or failure to pick up, we can resend it once additional shipping costs are covered.